Renovation & Repair in Sapporo — English Support

What “we speak English” means here — and what it doesn’t

We would rather be precise about this than oversell it.

Takumi MuramatsuConstruction Manager

He reads and answers the English messages himself, and he runs the projects on site. There is no account manager in between.

How we handle English, honestly

We are a Japanese construction company. Our written English is machine-assisted — we use translation tools, and a person checks every message before it goes out. Our spoken English is limited.

We tell you this because it changes what you should expect, not because we are apologising for it. In practice:

• Write to us rather than call. In writing we are accurate. On the phone we are not.
• Say so if something reads oddly. A translation can be grammatically perfect and still miss your point. If a line in a quotation doesn’t sit right, tell us — that is not a nuisance, that is the system working.
• Nothing important stays verbal. After any meeting or site visit you get a written English summary of what was decided. In construction the expensive mistakes are the ones where two people left the room believing different things; if we misunderstood you, that document is where you catch it.

Building in Hokkaido for 29 years is what we are good at. English is the tool we use to get you that work, and we would rather be plain about how the tool works than have you discover it halfway through a project.

Proof that we are a real, licensed construction company in Sapporo

Anyone can put a website up. These are the things you can check independently.

The kind of work we take on

We are a general contractor — not a fixture dealer or a single-trade company. In practice that means we can open a wall, move the pipe behind it, and finish the room back again with one team and one contract.

The work we do most: bathroom, kitchen and toilet renovation; full interior renovation of houses and apartments; roof and exterior wall repair; drain cleaning and blockages; demolition. We also build new houses.

If what you need isn’t on that list, ask anyway. We would rather tell you honestly that it isn’t our work than take it on badly.

Photos of our recent projects and our full company record are on the Japanese site. The pages are in Japanese, but the photographs are not — have a look, then ask us anything about them in English.

Sapporo, and the Niseko area

We are based in Kiyota-ku, Sapporo, and work across the whole city. We also travel to Niseko, Kyogoku and Kutchan, and we currently have work in progress there for overseas owners.

From your first message to handover

1. 1InquiryEmail, WhatsApp, Instagram or LINE. English is fine.
2. 2Photos & drawingsSend whatever you have. Photos, floor plans, a previous quote. Nothing formal needed.
3. 3Online meetingIf the job warrants one. Translation tools, plus a written English summary afterwards.
4. 4Site inspectionWe visit and measure. Free inside Sapporo; quoted in advance outside Sapporo.
5. 5Written scope & estimateItemised, in English. You will see what is included and what is not.
6. 6Written approval before any additional workIf we find something unexpected after work starts, we stop, explain it, and issue a revised quotation. Nothing is added to your bill without your written approval.
7. 7Progress photos & updatesSo you can follow the job from anywhere, including from outside Japan.
8. 8Completion report & aftercareA written report with photos, and a named point of contact afterwards.

Questions we get asked

Get in touch

Tell us what the building is, where it is, and what you want done. If you have photos or a floor plan, mention it — we will ask you to send them by reply.

Office hours 8:00–18:00, Monday to Saturday (Japan time, UTC+9). Messages are accepted at any time; we reply during office hours, normally within one business day.

Send us a message